RETURN POLICY
RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to officially post.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, contact us at: framescape.info@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Trades
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to framescape.info@gmail.com and send your item to: 29 Rue du Sirocco, 31700, Beauzelle
Shipping costs associated with returning your item are our responsibility. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to officially post.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, contact us at: framescape.info@gmail.com.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Trades
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email to framescape.info@gmail.com and send your item to: 29 Rue du Sirocco, 31700, Beauzelle
Shipping costs associated with returning your item are our responsibility. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
